Terms of Service

Last Updated: June 2026

Welcome to Qasr Jamal.

These Terms of Service ("Terms") govern your access to and use of the Qasr Jamal website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Refund Policy, and any other policies published on our website.

Qasr Jamal is an online beauty and skincare store operated by Golden Gazelle Cosmetics Trading LLC, a company registered in the United Arab Emirates. We specialize in offering authentic skincare, cosmetics, haircare, personal care, and wellness products sourced from trusted suppliers and authorized distributors.

1. Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Product Information

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, slight variations in packaging, color, or design may occur due to manufacturer updates or display settings.

We reserve the right to modify product information, discontinue products, or limit purchase quantities without prior notice.

3. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product unavailability

• Pricing or technical errors

• Suspected fraudulent activity

• Violation of these Terms

An order confirmation email does not constitute final acceptance of your order.

4. Pricing and Payments

All prices are displayed in UAE Dirhams (AED) unless otherwise specified.

We accept secure online payments through approved payment gateways. By placing an order, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

Delivery times provided are estimates only. While we work with trusted logistics partners, Qasr Jamal is not responsible for delays caused by couriers, customs authorities, weather conditions, or other events beyond our reasonable control.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, which forms an integral part of these Terms of Service.

Due to hygiene and safety reasons, opened or used beauty and personal care products may not be eligible for return unless defective or incorrectly supplied.

7. Intellectual Property

All content on this website, including logos, images, graphics, product descriptions, designs, text, and website layout, is the property of Qasr Jamal or its respective owners and is protected by applicable intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

8. Acceptable Use

You agree not to use this website for any unlawful, fraudulent, or harmful purpose, including attempting to gain unauthorized access to our systems, transmitting malicious software, or interfering with the operation of the website.

9. Limitation of Liability

To the maximum extent permitted by UAE law, Qasr Jamal and Golden Gazelle Cosmetics Trading LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the relevant order.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon publication on this page.

Continued use of our website following any updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

13. Contact Information

Qasr Jamal
Operated by Golden Gazelle Cosmetics Trading LLC

Dubai, United Arab Emirates

Email: qasrjamal.uae@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (GST)

For any questions regarding these Terms of Service, please contact us using the details above.